Meal Plan FAQs

Welcome to DineOnCampus at Xavier University by Chartwells Higher Education

Meal Plan FAQs

You have questions? We can help!

Who can I contact if I need some assistance or have any questions regarding my meal plan?

If you have any questions regarding your meal plan or need some assistance in the selection of a meal plan that meets your dietary needs, we are please to lend a hand. For assistance contact the Xavier Dining Office at 513-745-4874, by email at dining@xavier.edu or at www.xavier.edu/dining.

For additional resources on Meal Plan options and choices, try the Meal Plan Assistant interactive survey.

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How are meal plans established?

The cost of each meal plan includes not only food related costs, but also covers overhead expenses within all Xavier Dining programs. Overhead expenses are business related costs that typically include such things as salaries, utilities, capital expenses and debt services. These overhead expenses support the ability to be able to provide an all-you-care-to eat format as opposed to having to pay a la carte for each item that you purchase. Xavier is dedicated to working to ensure that all student dining needs are met and exceeded while still maintaining a reasonably proces services. Our interactive Meal Plan Assistant can help you select a meal plan that allows you convenient access to meals that fit your schedule and location. To find the nearest locations check out the map.

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What is the difference between "Meal Plan" & "Block Plan"?

All plans grant access to the Hoff Dining Commons. "Meal Plans" (Ultimate Muskie and 14 Meals) are based on meals per week, whereas, "Block Plans" (225 Block, 80 Block, 40 Block, 25 Block) are based on meals per semester.

Example: The 14 Meal Plan provides 14 meals per week, whereas, the 225 Block Plan provides 225 meals to spread out over the entire semester. (A board week begins with breakfast on Monday and ends with dinner on Sunday).

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How many board days are in a semester and how do Block Plans average out?

The avergae semesters is between 104 and 115 days. The 225 Block Plan averages about 14 meals per week, the 80 Block Plan averages about 5 meals per week, the 40 Block Plan averages 3 meals per week and the 25 Block Plan averages 2 meals per week.

Commuter plans can be purchased or added to any Meal Plan through our website with a credit card, or stopping into the accounting office with a check.

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Can I use my ALL Card more than once during a meal period?

The Ultimate Muskie, 225 Block, 80 Block, 40 Block and 25 Block Plans allow access to Hoff Dining Commoncs more than once per meal period. The 14 Meal Plan allows access up to three times daily (up to the limit of meals allowable per week).

One of the biggest advantages to the Ultimate Muskie Plan is that it is unlimited. This means aytime during the day; you could eat, leave, then come back and eat some more.

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Can I buy my friend or family member a meal using my meal plan?

All Block Plans allow purchases for more than one meal at a time. The weekly style plans (Ultimate Muskie and 14 Meal Plans) allow access for the meal plan holder only, however, there are additional three guest meals added to all Residential Plans (Ulitmate Muskie, 225 Block, 14 Meal Plan) that can be used at any time for your guests. You can also use Dining Dollars at Hoff or any of the on-campus retail eateries to purhase a friend or relative a meal.

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What are Dining Dollars and where can I use them??

Falcon Dollars Dining Dollars are the funds that accompany the meal plans. These funds can be used to purchases food and beverage items (excluding alcohol) at all on-campus retail eateries. Your unused Dining Dollars will carry over from fall to spring semester, but will expire at the end of the board calendar in May. The inital dining dollat allotments that some with your fall and spring meal plan are the only time dining dollars will be deposited into your acount. Should you run out of dining dollars before the end of the semester you can continue using your ALL Card for cashless payment at the on-campus retail eateries by adding money to your X Cash flex spending account.

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What is Meal Xchange?

We understand that there are times it might not be feasible for a student with a meal plan to make time to visit the all you care to eat facility due to scheduling conflicts or class locations. Because of this, there will be an option at X Spot in Conaton Learning Commons where you may use a swipe to purchase a pre-determined on-the-go meal. Please note: In the interest of providing the best selection and availability for our students, equivalency meals are limited to 7 - 8pm.

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What do I do if I have medical or dietary restrictions?

Contact our us for an individual consultation to best determine how Dining Services can meet your needs:
513-745-4874

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How will a student know the balance remaining on his or her meal plan?

A student can check his or her balance by asking the cashiers at Hoff Dining Commons or at the Xavier Dining Office in Hoff Dining Commons.

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What if a student needs more swipes or runs out of Dining Dollars?

Any of our meal plans may be upgraded or purchased at any time during the semester. If the student has a Traditional Resident Plan, the plan may be upgraded at any point in the semester to increase the number of meals each week. Example: A student needs more than two meals a day and is currently on the 14 Meal Plan. They may upgrade to the Ultimate Muskie at any time and only be responsible for the differenc ein the plan. If a block plan is added, the student will have 25, 40 or 80 additional meals that can be used at any point during the academic year. Block plans may be added by visiting our purchase a plan page.

Dining Dollars are added to your meal plan at the beginning of each semester. Should you run out of Dining Dollars before the end of the semester X Cash may be used anytime for purchasing.

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What happens to any unused Dining Dollars at the end of the semester?

Dining Dollars carry over from fall into spring but will expire at the end of the academic year.

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Which meal plan do you recommend for my on-campus student?

While there are benefits and value for every meal plan; one of the biggest advantages to the Ultimate Muskie Plan is that it is unlimited. This means aytime during the day; you could eat, leave, then come back and eat some more.To learn more about which meal plan is right for you, visit our myMeals Assistant and let us help you pick which plan is right for you. This will provide a great starting point.

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What student employment opportunities are available in Dining Services?

More information on student employment is available at Hoff Dining Commons, please visit us to apply or go to our website.

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What is YouFirst?

YouFirst is Chartwells' guest service approach focusing on the value created by our associates and managers every day, every meal, and for every guest.

Xavier Dining is committed to providing a WOW experience for our guests every day. The YouFirst program was developed by associates, managers, students, and clients across the country, resulting in an innovative approach to service and provides a way for us to create memorable experiences for our customers.

Our Service Guarantee:

  • We guarantee a WOW experience every time you dine with us in any of our locations.
  • We guarantee that if you are unhappy with any aspect of your experience, we will correct the matter immediately.
  • If we cannot correct the problem, we will gladly reimburse you for your purchase. No questions asked.

We want to exceed your expectations every time you visit. YouFirst: Every Day, Every Meal, Every Guest.

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Why are resident students required to have a meal plan?

The meal plan will provide students with a more rewarding social experience, coupled with healthy meal options and easier managed meal plans. It is designed to help ease the transition of all students to independence.

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What does it mean to have a meal plan? I have swipes and Dining Dollars?

A "meal" constitutes one visit to a Hoff Dining Commons with one swipe of the student’s ID. Students can use meal swipes at Hoff Dining Commons, which is our all-you-care-to-eat facilities. At this dining facility, culinary staff regularly offers samples and conversation about menu items. They work to persuade students to try new foods and to expand their culinary horizons. Dining Dollars may be used in any of the on-campus retail locations and may also be used to purchase all-you-care-to-eat meals or upgrades at Hoff Dining by paying the door price.

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What is the difference between "Dining Dollars" and "X Cash"?

Dining Dollars are included with your meal plan. X Cash is a separate, pre-paid flexible spending account that can be used at all dining facilities as well as the bookstore, campus post office, library, vending and laundry services, and is also accepted at select off-campus merchants.

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Can I let my friend use my ALL Card if I do not intend on eating during meal period?

No, the meal plan holder must be present and possess his/her own ALL Card to gain access to Hoff Dining Commons. Anyone found attempting to use someone else's ALL Card will result in confiscation of the ALL Card with a possibility of disciplinary action.

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What size plan should I choose?

To choose a meal plan that is right for you, take the Meal Plan Assistant Survey. It is a simple survey that will recommend the right meal plan for you based on your specific eating habits.

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What is I lost my ALL Card or do not have it in my posession, can I still eat at Hoff Dining Commons?

It is the University’s policy that you carry your ALL Card with you at all times. If your card is lost or stolen, click here to visit and then click on the ALL Card Account Management link on the MyXU Student Services Tab to deactivate your ALL Card. Then please come to the Xavier Dining Office to gain access to the Hoff Dining Commons. Your meal plan will be unavailable until your old card is found or replaced.

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I live in a residence hall and forgot to make my meal plan selection. Why does my Bursar bill show that I'm signed up for the Ultimate Muskie Plan?

When you forget to make your meal plan selection, you are automatically signed up for the meal plan with the best per meal value. The Ultimate Muskie, our most popular meal plan, provides an unlimited number of meals per week that can be used in the Hoff Dining Commons and also includes $100 Dining Dollars that can be used in all on-campus retail eateries. 

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How do I change or cancel my plan if I find that the one I chose isn't what I need or I am no longer going to attend the University?

You may upgrade or purchase meal plans at any time, but changes may only be made the first week of the semester. During this time, you may change your plan by submitting a meal plan change request form or submit the meal plan exemption form. After this allotted time, only upgrades or purchases will be accepted. The refund policy follows the University Institutional Policy.

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I am considering signing up for another meal plan next year. What are the benefits?

Having a meal plan allows you continued access to the most convenient dining options on campus. you can grab a quick lunch between classes or dine with your friends after class without worrying about carrying cash. With your meal plan, you never have to worry about finding a ride to the grocery store, finding time to cook, walk back to your apartment or argue about whose turn it is to wash dishes. A great meal in the heart of Xavier community is never more than a swipe away with your meal plan.

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